Terms and Conditions

ARTICLE 1. | DEFINITIONS

In these Terms and Conditions, the following terms, always starting with a capital letter, are used in the following meaning:

MUA Match: the private limited company MUA Match B.V., the user of these Terms and Conditions, registered in the Trade Register under Chamber of Commerce number 91422876.
User: any natural or legal person with whom MUA Match has concluded or intends to conclude a User Agreement; Make-up Artist or Client.
Parties: the User and MUA Match jointly.
Make-up Artist: a User who uses the Platform in the capacity of make-up artist, acting in the exercise of a profession or business.
Client: a User who uses the Platform in the capacity of (potential) client of one or more Make-up Artists.
User Agreement: the agreement concluded through registration by the User on the Platform, under which the User is entitled to use the functionalities offered to him on the Platform.
Platform: the MUA Match app for iOS and Android and the website www.muamatch.com.
Account: the personal part of the Platform that only the User can access, by signing in with his email address and password or with his Apple or Google account.
Written: communication in writing, communication by email, or any other form of communication which, according to the state of technology and prevailing social standards, is deemed equivalent to written communication.
Booking: a requested appointment between Client and Make-up Artist submitted through the Platform, which becomes final after acceptance by the Make-up Artist and payment of the Deposit in accordance with Articles 5A and 6B.
Deposit (down payment): 20% of the total session price (mandatory to confirm the Booking), paid via the Platform in the currency of the Make-up Artist.
Service Fee: a fixed fee per Booking payable by the Client to MUA Match in addition to the Deposit. The applicable Service Fee depends on the total session price and is shown on the Platform before the Client pays.
Premium Service: paid additional functionality for Make-up Artists, namely the Subscription and the Promotion Packages.
Subscription (Premium): a recurring paid service per month or per year that gives the Make-up Artist extra functionality, including extended statistics.
Promotion Package: a one-off paid period of extra visibility for the Make-up Artist on the Platform: Featured Profile (14 days) or Top of Search (30 days).
Glam AI: the AI assistant in the app that suggests looks and Make-up Artists based on the User's question.

ARTICLE 2. | GENERAL PROVISIONS

These Terms and Conditions apply to the offer addressed to the User by MUA Match to register on the Platform, every User Agreement concluded, and all legal relationships arising therefrom between the Parties.
Any Terms and Conditions of the User do not apply to the User Agreement.
Deviation from the provisions of these Terms and Conditions is only possible if expressly agreed in writing. If and insofar as provisions in these Terms and Conditions deviate from what the Parties have expressly agreed in writing, the written agreement shall prevail.
Nullity or invalidity of one or more provisions of these Terms and Conditions or the User Agreement does not affect the validity of the remaining provisions. In such a case, the Parties are obliged to consult in order to replace the affected provision. In doing so, the purpose and intent of the original provision shall be taken into account as much as possible.
MUA Match may change these Terms and Conditions. MUA Match announces a change at least 15 days before its effective date in the app or by email, together with the new text. A change does not apply to a Booking that has already been confirmed. If the User does not agree with the change, he may delete his Account free of charge before the effective date.

ARTICLE 3. | REGISTRATION AND CONCLUSION OF USER AGREEMENTS

In order to use the functionalities offered on the Platform, registration by the User is required. Before the User can submit his registration data to MUA Match, he must agree to the applicability of these terms and conditions.
The data requested in the registration form on the Platform must be provided completely and truthfully.
The User must be 18 or older to create an Account. Each person may have one Account.
The User Agreement is concluded at the moment the User has completed his registration in the app, including confirming his details with the code sent to him.
After registration, the User gains access to his Account by signing in with his email address and password or with his Apple or Google account.
The User must notify MUA Match as soon as possible of any inaccuracies in the (registration) data provided. MUA Match accepts no liability for damage resulting from incorrect or incomplete data provided by the User. The User indemnifies MUA Match against all claims from third parties in this respect.
The User is at all times obliged to keep his password for access to his Account confidential. All actions performed under the User’s Account shall be attributed to the registered User.

ARTICLE 4. | ABOUT THE PLATFORM

The Platform enables Make-up Artists to display their profile, portfolio, and availability to Clients. Clients may make bookings with the Make-up Artist, which the Make-up Artist may accept or reject.
The Platform enables Clients to find Make-up Artists by filtering on various aspects such as location, availability, and price. In addition, Clients may filter whether a Make-up Artist travels on location and/or is also a hair stylist, and they may ask Glam AI to find suitable Make-up Artists. Once the Client has found a suitable Make-up Artist, he may book an appointment via the Platform.
The Platform facilitates the creation of Bookings between Client and Make-up Artist.
Only the Deposit, the Service Fee and the Premium Services run through the Platform. The remaining 80% of the session price and any travel costs are outside the Platform.
The Platform also offers Make-up Artists paid functionality: the Subscription and the Promotion Packages. These are offered separately; the payment terms are set out in Article 6B.
MUA Match is not involved in the payment, collection or settlement of the remaining 80% of the total session price, which is paid directly by the Client to the Make-up Artist outside the Platform.
Make-up Artists are independent entrepreneurs and not employees of MUA Match. The Client concludes the agreement for the make-up service with the Make-up Artist, who is responsible for that service; MUA Match is responsible for the Platform, the Deposit and the Service Fee.
MUA Match is not responsible for execution, quality, or result of services.

Booking of appointments with Make-up Artists

If a Client requests an appointment via the Platform, the Make-up Artist receives a notification. The Make-up Artist may accept or decline the request. The Make-up Artist receives automatic reminders via push notification and email. Without a timely response, the request lapses (Article 5A). The Client is informed of an acceptance, a refusal or a lapse via a notification in the app and by email.
MUA Match is never liable towards Clients for acts or omissions of Make-up Artists, in particular not regarding rejection or failure to respond in time as referred to in the previous paragraph.

ARTICLE 4A. | ORDER OF MAKE-UP ARTISTS AND PAID PLACEMENT

Make-up Artists with an active Promotion Package appear first in the default order and when sorting by popularity, rating or number of Bookings.
Under "Recommended", an active Promotion Package weighs most, alongside the number of confirmed and completed Bookings in the last 90 days, the profile views in the last 30 days, the average rating (weighted by the number of reviews) and the free time in the next 14 days. On a tie, verified and then newer Make-up Artists come first.
When sorting by distance, price or name, a Promotion Package does not count.
Where possible, the Platform first shows Make-up Artists in the Client's city, then in his country and then in all countries.
Make-up Artists with an active Promotion Package are marked in the app with the label "Featured". "Featured" means that the Make-up Artist has paid for extra visibility.

ARTICLE 4B. | GLAM AI

Glam AI is an AI assistant in the app, not a person. Based on the User's question and the data on the Platform, Glam AI suggests looks and Make-up Artists.
Glam AI answers are general advice, may be inaccurate or incomplete and are not medical advice. A Glam AI answer is not an offer and not a Booking; prices, availability and terms apply as shown on the Make-up Artist's profile and when booking.
In Glam AI, the User only uploads photos of himself or photos he has permission to use.
MUA Match may limit the use of Glam AI, for example with a maximum number of messages per day and, without an Account, one free question, and may refuse messages or photos that do not comply with these Terms and Conditions.

ARTICLE 5. | TERM AND TERMINATION OF USER AGREEMENT

A User Agreement is concluded for an indefinite period and ends by termination by one of the Parties. The User may terminate the User Agreement at any time by deleting his Account in the app, except while a Booking is in progress or a payout is still open. Deletion ends the User Agreement immediately; a running Subscription then ends without refund. What happens to the data is set out in the privacy policy.
The Subscription can be cancelled at any time in the app. The cancellation takes effect at the end of the current subscription period; until then the Subscription stays active and the cancellation can be undone. Early termination does not entitle to a refund, unless otherwise required by law.
MUA Match may offer additional paid services, including but not limited to subscriptions and promotion packages. These services are offered separately and do not form part of the User Agreement. The applicable rates, durations, and conditions apply. Unless otherwise stated, subscriptions are automatically renewed per selected period.
If MUA Match decides no longer to offer the Platform to Clients without a subscription, MUA Match will present the Client with a price proposal referring to an amended version of these Terms and Conditions. If the Client does not agree, the User Agreement ends on a date to be determined by MUA Match.
If a Client has not logged in with his Account for a period of 18 months, MUA Match is entitled to delete the Account and terminate the User Agreement without being obliged to notify the User.
MUA Match is at all times free to terminate the operation of the Platform. In such case, the User will be informed by email. The Make-up Artist shall in that case only be entitled to a proportional refund of the price paid, proportionate to the unused part of the User Agreement due to termination of the Platform operation.
Except where the law requires MUA Match to keep data, MUA Match has no obligation after termination of the User Agreement, on whatever ground, to retain data stored under the User's Account. The privacy policy describes which data is deleted and which is kept.
Termination of the User Agreement does not affect obligations arising from already concluded agreements between Clients and Make-up Artists.

ARTICLE 5A. | BOOKING

The Client may request a Booking via the Platform. He chooses the services, the number of people, the date, the time and the place of the appointment.
The Make-up Artist may accept or decline a request within 48 hours, but no later than the start of the appointment.
After acceptance, the Client pays the Deposit (20%) and the Service Fee within 48 hours, but before the start of the appointment.
A request that is not accepted in time or a Deposit that is not paid in time lapses automatically, without further obligations for the Parties. Anything not confirmed when the appointment starts lapses at that moment in any case.
Before payment, the Make-up Artist may propose another time. That proposal lapses after 48 hours or at the proposed start, whichever is earlier. If the Client declines the proposal, the Booking lapses free of charge.
After successful receipt of the Deposit, the Booking is confirmed and its status in the app automatically becomes “confirmed”. This does not affect the separate payment obligation between Client and Make-up Artist outside the Platform.
Once paid, the time can no longer change. Cancelling is possible until the start of the appointment (Article 6A).
The phone numbers of the Client and the Make-up Artist become visible to each other once the Booking is confirmed.
Travel costs for an on-location appointment are information from the Make-up Artist and are settled directly between the Client and the Make-up Artist, outside the Platform.

ARTICLE 6A. | BOOKING CANCELLATION, REFUNDS AND DEPOSIT PAYOUT

A Booking may be cancelled by either the Client or the Make-up Artist through the Platform, until the start of the appointment. After the start it can no longer be cancelled; a problem is then reported in accordance with paragraph 6.
If the Make-up Artist cancels a confirmed Booking, or fails to attend the appointment (no-show) and the Client reports this within the period of paragraph 6, the Deposit and the applicable Service Fee shall be refunded to the Client. No part of the Deposit shall be paid out to the Make-up Artist.
If the Client cancels a confirmed Booking more than 24 hours before the scheduled appointment, the Deposit shall be refunded to the Client. The applicable Service Fee is non-refundable.
If the Client cancels a confirmed Booking within 24 hours before the scheduled appointment, the Deposit and the applicable Service Fee are non-refundable. MUA Match shall retain 20% of the Deposit, and the remaining 80% of the Deposit may be paid out to the Make-up Artist, unless the Booking has been cancelled by the Make-up Artist or has been placed under review in accordance with paragraph 6.
If the Client fails to attend the appointment without prior cancellation (no-show), the Deposit and the applicable Service Fee are non-refundable. MUA Match shall retain 20% of the Deposit, and the remaining 80% of the Deposit may be paid out to the Make-up Artist, unless the Booking has been cancelled by the Make-up Artist or has been placed under review in accordance with paragraph 6.
A confirmed Booking is completed automatically 24 hours after the end of the appointment; the Make-up Artist's share is then paid out. If the Client or the Make-up Artist has a problem with the Booking, such as a no-show, he reports it via "Report Issue" on the Booking, no later than 24 hours after the end of the appointment. The report pauses completion and payout until MUA Match decides: complete and pay out, refund the Deposit, or refund the Deposit and the Service Fee.
MUA Match reserves the right to assess and resolve disputes relating to Bookings based on the information provided by the Client, the Make-up Artist, and any other relevant evidence available.
Any refund due under this Article is processed after the cancellation has been confirmed or the dispute has been resolved, and usually reaches the account or card used for payment within 5 to 10 working days.
By paying the Deposit and the Service Fee, the Client asks MUA Match to carry out the intermediation immediately. Once the Booking is confirmed, MUA Match's service has been fully performed and the right of withdrawal for the Service Fee lapses; the rules of this Article continue to apply.

ARTICLE 6B. | PAYMENTS AND DEPOSIT PROCESSING

The amounts the Make-up Artist owes MUA Match (the Subscription and the Promotion Packages) are shown in the app; that is the amount he pays. MUA Match does not charge or collect VAT for the Make-up Artist: the Make-up Artist is responsible for the VAT and other taxes on his services. Transaction costs of his own bank or card issuer are borne by the Make-up Artist.
Payment must be made without any right to discount, suspension, or set-off.
MUA Match is entitled to provide invoices electronically only.
If the Make-up Artist is declared bankrupt, applies for suspension of payment, or has assets seized, all claims become immediately due.
If payment is not made on time, the Make-up Artist is in default by operation of law. From the day default occurs, all additional costs incurred by MUA Match to collect the outstanding amount will be charged to the Make-up Artist.
All reasonable costs, including judicial, extrajudicial, and enforcement costs, incurred to recover amounts owed by the User, shall be borne by the User.
In addition, payments in the context of Bookings are processed as follows:
1. The Client pays a Deposit of 20% of the total session price via the Platform.
2. The Client pays the Deposit and the Service Fee to MUA Match through Stripe.
3. MUA Match retains 20% of the Deposit.
4. Subject to Article 6A of these Terms and Conditions, the remaining 80% of the Deposit may be paid out to the Make-up Artist.
5. MUA Match acts solely as an intermediary with respect to the Deposit.
The remaining 80% of the session price is paid directly and outside the Platform by the Client to the Make-up Artist. MUA Match is in no way a party to this payment, nor an intermediary, nor a payment facilitator, nor a guarantor. MUA Match accepts no responsibility or liability with regard to this payment, including but not limited to execution, performance, refunds, or disputes.
MUA Match reserves the right to change the amount of the Service Fee, the Deposit, subscription fees, promotional fees, platform fees, and any other applicable charges from time to time. Any such changes shall apply only to Bookings or services purchased after the revised fees have been published on the Platform. Where reasonably required, MUA Match will notify Users of such changes through the Platform or by email.
All amounts of a Booking (session price, Deposit, Service Fee and payout) are in the currency of the Make-up Artist's country. The Client pays in that currency; conversion and any charges by his bank or card issuer are for the Client's account. MUA Match works with EUR, GBP, CHF, NOK, SEK and DKK. A Make-up Artist can only offer services and receive payouts in a country with one of these currencies where Stripe supports payouts.
The Make-up Artist pays for the Subscription monthly or yearly in advance through Stripe by payment card. The Subscription renews automatically for the same period until the Make-up Artist cancels (Article 5(2)). A Promotion Package is paid once in advance and does not renew. Prices are shown in the app, in the Make-up Artist's currency.
Payment processing services for Make-up Artists on the Platform are provided by Stripe and are subject to the Stripe Connected Account Agreement (https://stripe.com/connect-account/legal/full), which includes the Stripe Terms of Service (https://stripe.com/legal/ssa) (collectively, the "Stripe Services Agreement"). By agreeing to these Terms and Conditions or continuing to operate as a Make-up Artist on the Platform, the Make-up Artist agrees to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of MUA Match enabling payment processing services through Stripe, the Make-up Artist agrees to provide MUA Match accurate and complete information about himself and his business, and authorizes MUA Match to share it and transaction information related to his use of the payment processing services provided by Stripe.
The Make-up Artist receives his share of the Deposit in his bank account, in his country's currency, usually 3 to 5 working days after the Booking is completed automatically (Article 6A(6)). After a change of bank account, payouts are held for 72 hours. Payouts start once Stripe has verified the Make-up Artist's details.

ARTICLE 7. | TERMS OF USE

Subject to the limitations in these terms and conditions, MUA Match will make the Account and associated Platform functionalities available during the term of the User Agreement. MUA Match is at all times entitled to restrict or remove non-paid functionalities of the Platform.
The Platform is intended for supply and demand of Make-up Artists. MUA Match reserves the right to assess content posted by Make-up Artists for relevance to the Platform. If content does not meet this criterion, MUA Match is entitled to remove it.
MUA Match only provides the Platform and its associated functionalities to the User. Any sharing of data directly or indirectly through the Platform takes place entirely under the responsibility and liability of the User. The User guarantees that the provision of data by the User, directly or indirectly through the Platform, does not infringe any rights of third parties.
Rights arising from the User Agreement may never be transferred to third parties.
The Make-up Artist must describe his services clearly so that Clients can form a proper understanding. The Make-up Artist alone determines the content of his offer.
MUA Match is not obliged to verify whether the data provided by a Make-up Artist or Client and disclosed on the Platform is unlawful, incorrect, or misleading. The Make-up Artist and/or Client indemnifies MUA Match against all claims from Clients, Make-up Artists, and other third parties in this respect.
The Make-up Artist and/or Client is responsible towards the Client and/or Make-up Artist for the fulfilment of all obligations arising from agreements concluded between them through the Platform. The Make-up Artist guarantees that the services offered through the Platform can actually be provided. MUA Match is only involved in agreements concluded between Make-up Artists and Clients by making the Platform and its associated functionalities available as an intermediary. The Make-up Artist guarantees that the services offered to Clients will be performed properly and on time. The Make-up Artist guarantees that the services offered through the Platform comply with the agreements concluded with Clients and the specifications stated in the offer of the Make-up Artist. MUA Match accepts no liability for errors or shortcomings of the Make-up Artist towards Clients, or vice versa. The User indemnifies MUA Match against all claims from Clients and/or Make-up Artists in this respect.

ARTICLE 7A. | REVIEWS

Only after a completed Booking can the Client post one review of that Booking, so reviews only come from Clients who actually received the service.
The Client can edit or delete his review within 24 hours of posting, as long as the Make-up Artist has not replied; after that the review is final.
The Make-up Artist can always reply and edit or delete his reply, but not the review itself.
Only MUA Match removes reviews that breach these Terms and Conditions or the law.

ARTICLE 8. | MISUSE

The User is prohibited from intentionally providing incorrect, incomplete, or misleading information through their Account.
The User is prohibited from breaking, removing, or circumventing any security measures in the software of the Platform.
The User is prohibited from using equipment or software that may disrupt or place excessive strain on the normal operation of the Platform, including the spreading of viruses, worms, or similar harmful components.
The User is prohibited from sending unsolicited messages (SPAM) through the systems of MUA Match or through third parties on whose services MUA Match depends.
The User guarantees that all information added or caused to be added to their Account does not infringe any rights of third parties or any applicable legal provision.
The User is not permitted to add data to their Account for purposes for which the services of MUA Match are not intended, including offering products or services for sale or placing requests for or offers of services unrelated to the services of Make-up Artists for which the Platform is intended.
The User is prohibited from adding threatening, racist, intimidating, or otherwise inappropriate statements or content to their profile.
MUA Match is at all times entitled to perform all actions that may assist in detecting or preventing suspected misuse. Users can report a profile, photo, review or Booking in the app or via info@muamatch.com. MUA Match staff review every report; messages and photos in Glam AI are also checked automatically. If MUA Match removes or restricts something of a User, MUA Match explains why and the User can object via info@muamatch.com. If MUA Match considers a report justified, MUA Match reserves the rights referred to in Article 9.
It is prohibited to structure payments outside the Platform with the purpose of avoiding platform fees. The Deposit through the Platform gives the Client and the Make-up Artist certainty about the Booking and its handling on cancellation, and MUA Match funds the Platform from it.

ARTICLE 9. | SUSPENSION AND TERMINATION

If the circumstances of the case reasonably justify it, MUA Match is authorized to temporarily block the User's Account or to terminate the User Agreement in whole or in part with immediate effect, and in both cases to make the User's profile on the Platform invisible or to remove it, if the User fails to fulfill, not timely, or not fully, their obligations under the User Agreement (including those set forth in these Terms and Conditions in particular). If the User's default or impending default in fulfilling their obligations is not permanently impossible, the right to terminate arises only after MUA Match has sent a Written notice of default to the User, specifying a reasonable period within which the User can fulfill their obligations (again), and the User's compliance remains outstanding after the expiration of the latter period.
For a Make-up Artist, MUA Match announces a termination of the entire User Agreement at least 30 days in advance, with the reasons, unless the law allows immediate termination, such as for repeated or serious breaches. MUA Match communicates a suspension or restriction with the reasons; the Make-up Artist can object via info@muamatch.com.
The User shall never be entitled to any form of compensation in connection with the suspension or termination right exercised by MUA Match.

ARTICLE 10. | LIABILITY AND INDEMNITY

MUA Match only provides the functionalities of the Platform to the User and is otherwise in no way involved in agreements between the Make-up Artist and Client. MUA Match accepts no liability in this regard.
MUA Match cannot guarantee whether and to what extent the Make-up Artist actually attracts Clients through the Platform or whether and to what extent the Client finds suitable Make-up Artists. MUA Match accepts no liability for the absence of any expected results.
MUA Match is not liable for the loss of data stored by the User through their Account.
MUA Match is not liable for damages resulting from unauthorized use of usernames and passwords.
Users determine themselves which information is disclosed on the Platform. MUA Match is not obliged to verify whether the information posted by Users on the Platform is unlawful or misleading. Therefore, MUA Match accepts no liability for data disclosed on the Platform by other Users. The User indemnifies MUA Match against third-party claims based on the allegation that the information disclosed by the User through the Platform is incorrect, incomplete, unlawful, or misleading.
MUA Match endeavours to optimize the proper functioning and accessibility of the Platform. However, MUA Match cannot guarantee that the Platform will always be available without restrictions and that all Platform features will always function smoothly. All liability of MUA Match in this regard is excluded. Furthermore, MUA Match is not obliged to compensate the User in any other way in this regard.
MUA Match is not liable for programming errors regarding the Platform. Furthermore, MUA Match is not liable for viruses or other harmful components that cause damage to the User's hardware or software through the Platform, Account, or servers.
MUA Match may only be liable if it culpably fails to provide the paid functionalities of the Platform to the Make-up Artist. However, such liability shall never exceed the amount paid by the Make-up Artist to MUA Match for the relevant part of the User Agreement to which the liability relates. MUA Match is never liable for consequential damages, including loss of profit and damage caused by business interruption.
The right to bring legal action or defence regarding a claim as referred to in the previous paragraph expires if the alleged default is not notified to MUA Match in Writing within seven days after its discovery or, in any case, after the User reasonably could have discovered it. This paragraph does not apply to a Client acting as a consumer.
To the extent the User breaches these Terms and Conditions or any legal provision, the User indemnifies MUA Match from all resulting damages and third-party claims. If MUA Match is held liable by third parties as a result, the User is obliged to assist MUA Match both extrajudicially and judicially and to promptly take all measures that may reasonably be expected of them in that case. If the User fails to take adequate measures, MUA Match is entitled, without notice of default, to take action itself. All costs and damages incurred by MUA Match and third parties as a result thereof are fully borne by and at the risk of the User.

ARTICLE 11. | INTELLECTUAL PROPERTY

All copyrights and other intellectual property rights in the Platform, including its design and operation, as well as the images and texts posted thereon, belong to MUA Match or its licensors (which may also include the User). The User is prohibited from reproducing, replicating, or otherwise using any material not posted by the User themselves on the Platform, except as necessary for the normal use of the Platform under the User Agreement.
In the event of any infringement of the intellectual property rights of MUA Match or its licensors by the User, MUA Match reserves all rights and remedies available under applicable law, including the right to claim damages, seek injunctive relief, and require the immediate cessation and rectification of the infringement.

ARTICLE 12. | PRIVACY

The User is obliged to handle confidentially the (personal) data of other Users made available to them directly or indirectly through the Platform. The User is only entitled to use this data for the purposes for which the data was made available to them, except in cases where the User has obtained express consent from the rights holder to use the data for other purposes. The User indemnifies MUA Match from all claims by Clients, Make-up Artists, and other third parties in this regard.
MUA Match cannot guarantee that Users of the Platform act in accordance with the provisions of the preceding paragraph. Any liability of MUA Match in this regard is excluded.
How MUA Match itself handles personal data is set out in the privacy policy on www.muamatch.com.

ARTICLE 13. | FINAL PROVISIONS

Dutch law applies exclusively to each User Agreement and all related legal relationships between the Parties.
In the event of a legal dispute between the Parties, they are obliged to make every effort to settle the dispute amicably before resorting to the courts.
Only the competent court of the Zeeland-West-Brabant District Court shall have jurisdiction to hear judicial disputes between the Parties in the first instance, without prejudice to MUA Match's right to designate another court that has jurisdiction under applicable law. If the User is a Client, the Client has the right to choose the court competent under the law within one month after MUA Match has announced in writing its intention to commence proceedings before the court designated by MUA Match.
If the User is a consumer living in another country, he keeps the protection of that country's mandatory rules and may also go to the courts of his place of residence.
Point of contact for Users and authorities (Digital Services Act): info@muamatch.com, in Dutch or English.

Last updated: 11 October 2026